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Frequently asked questions
- Do you deliver internationally?
No, currently the Olympus Store delivers to Australian and New Zealand addresses.Read more
- When will I receive my order?
Shipping time commences on the business day after your payment is approved and overall, it may take up to 7 to 14 days (for non-metro areas and New Zealand) for you to receive your order.Read more
- My camera doesn't focus or take a photo when touching the screen?
Please check that the "Touch Focus" or "Touch Shutter" is set to on by touching the icon on the left of your screen.Read more
- What payment methods can I use?
Payment can be made via Paypal and Zip Money (Australia only). We guarantee that all submitted personal and payment information is encrypted and secure.Read more
- Where can I buy Camera and Audio spare parts?
You can purchase Olympus Cameras spare parts from Hartland Camera Repairs.
For all Audio spare parts, please contact us for further information.Read more
- Should battery be removed from camera when not in use?
If you shoot at least once a week, leave the battery inside, if its more than a month. Make sure it stays outside. Yes, it is completely fine to leave your camera's batteries in for an extended period of time. As long as the camera is completely off, then you shouldn't have a problemRead more
- Is my product covered by Olympus PRO Service?
Currently, the OLYMPUS PRO Service covers the OM-D E-M1X, OM-D E-M1 Mark II, OM-D E-M1 Mark III,OM-D E-M5 Mark III, OM-D E-M5 Mark II and all M.ZUIKO DIGITAL lenses. For more information on the Olympus PRO Service Programme, please visit this page.Read more
- Updating your firmware
It's important to keep your Olympus product up to date to access new and improved features. Please carefully follow the directions when updating your lens or camera firmware and keep in mind the following: Firmware updates can take several minutes to complete. Do not disconnect the USB cable during the update process. Once you see "OK" on the rear monitor, it is safe to disconnect the cable.
Be sure to have a fully charged battery in the camera and installed Olympus Workspace on your computer. Download OLYMPUS WorkspaceRead more