Due to a technical fault that can cause slight electric shock if the VG-170 camera is subjected to strong impact, Olympus is offering a free inspection and repair service to all users of this camera. Users of the VG-170 are advised to contact Olympus Customer Service as soon as possible to arrange for an inspection.
No risk of serious injury The potential electric shock may occur if the camera has been subjected to a strong impact and the user subsequently operates the zoom lever or shutter release. The electric shock does not represent a serious risk of injury. However, it can cause significant numbness of the fingertip, and thus discomfort. As of May 2015, this fault has affected three out of approximately 430,000 VG-170 cameras sold worldwide until end 2013. Olympus has notified the competent authorities for information purposes.
How to contact Olympus Please contact our Olympus Customer Support team by using the contact us form within the Support page. You can also call our Support team via the contact number at the bottom of this page.
Kindly accept our apologies for any inconvenience this issue might cause. Your satisfaction is our number one priority and we go to great lengths to ensure Olympus products meet the rigorous quality standards expected by our customers at all times.
Your patience and understanding of this matter is appreciated. We will do our utmost best to ensure the quality of our products for your use. Olympus Corp.